BUY WITH CONFIDENCE

MONEY BACK GUARANTEE

We know that you will be pleased with your purchases from acdctv. However, there may be occasions when you will need to return items to us. If you wish to do so, please thoroughly read our returns policy below and then contact us at enquiries@acdctv.co.uk.

ITEMS DAMAGED IN TRANSIT
If any items were damaged in transit, we ask that you report it to us as soon as you discover the damage, and within 24 hours of delivery at the very latest. No claims will be dealt with after this period. If the items are visibly damaged on receipt, please take a picture of the damage, and the delivery note/label and send it to us at the above email address. 

ITEMS FAULTY ON ARRIVAL
We advise that items should be returned with their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse you for reasonable return carriage costs. If the cost of return carriage is more than £6 then you may be eligible for a collection, if so please get in touch. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage, and the items will not be re-sent until we have received payment equal to the initial carriage cost.

ITEMS FAULTY IN WARRANTY PERIOD
If any of your purchases develop a fault, and it's more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide telephone help facilities for your convenience which you must use in order to correct the fault quickly. Please note that in some cases it may be disproportionately costly to repair the goods, and so where this is the case, then you will receive replacement goods. Please note that in this case you will be liable for the cost of the return to us, while we will cover the cost of sending the item back to you once repaired or replaced.

IF YOU CHANGE YOUR MIND
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Consumer Contracts Regulations you can do so provided you inform us of your decision within 30 working days. This period begins after you have taken delivery of the goods. The item must not be used and must be 'as new' when returned to us. We reserve the right to issue partial refunds, restocking fees or to refuse a return where items are not in ‘as new’ condition. Once you've informed us that you wish to return goods under the Consumer Contracts Regulations, you have 30 calendar days to do so, at your own expense. Goods are refunded within 14 days, we'll issue a refund for the product only to your original payment method.

It is essential that you use a tracked postal service as until the item is received by our Returns Department you remain responsible for the item. A suggested service for low value items (Under £50) is Royal Mail Recorded Delivery, for higher value items (Over £50) you may wish to consider using a courier, or we can arrange a collection from your original delivery address which will be deducted from your refund once the goods are received in the condition described above.

If you wish to arrange a return, please contact us

UK CUSTOMER SUPPORT

Our price match promise

We'll price match any item we sell and its delivery against any other retailer –Here’s what you need to do to you get the best price:

 

Give us a call on 01594 888 007 or e-mail us at sales@acdctv.co.uk

Let our friendly team know the product code.

Tell us where you spotted it.

Let our customer service team, work their magic.

That’s it! We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing should only take a few minutes and you’ll save some money too. Winner winner!

 

Price match conditions

No confusing jargon here, just handy information you should know.

 

We match against the total cost of our competitor’s item and delivery, so keep this in mind before you contact us.

We only price match against websites from retailers based in the UK, selling UK products.

The product on our competitor’s site needs to be exactly the same as the one on our site.

The product must be available to order and pay for that same day.

We cannot retroactively price match after the product has been ordered.

We can only match like for like items (including brand, model and kit variants), that are in stock with us, not marked in anyway by a competitor as a clearance line, limited stock, limited offer or limited availability, and available for immediate delivery/collection from a listed competitor. The competitors price must be available to all customers and include all applicable delivery charges. The competitor price must exclude any discounts or promotional offers including (but not limited to) voucher codes, VIP, affiliate cashback, membership or personal discounts. Price matching cannot be used in conjunction with any other offer or discount. The decision to make a Price Match Promise is completely down to the Duty Manager.